artificial intelligence

As the world pushes for digital advancement, conversational artificial intelligence (AI) will be more commonly recognized by companies and will be used to improve customer communication. In fact the world's conversational AI market is expected to increase at a rate of 21.9 percent over the next three years.

The adoption of nlp for conversational AI is in turn driven by a dual purpose. While brands are looking for new ways to gain more market share in a highly competitive marketplace, they also want customers to be happy. This is why conversationsal AI uses are the key to both objectives.

Chatbots that can be used to communicate with customers could alter every aspect of when you, where, and the way brands interact with customers. Deploying it offers a whole new class of capabilities business leaders must consider when trying to provide their clients and other stakeholders. It is easier to understand the concept of conversational AI when you are familiar with its elements and how they work.

What is the Conversational AI Platform?

Conversational AI is defined as the combination of various technologies that users commonly utilize to communicate. It can anticipate and respond in a personalized manner to complex and dynamic interactions that aren't limited by defined boundaries.

Compared to rule-based chatbots, AI chatbot can enable human-like interaction and provide a less limited user experience. In reality, chatbots that are conversational empower businesses to deliver the best of both worlds personalized engagements and support at scale. Conversational AI is designed to gain a better understanding of users as well as make it easier to take action and easy to use.

What is Conversational AI?

Conversational AI can understand, react and gain knowledge from each interaction. To achieve the goals it employs a variety of technologies like Automatic Speech Recognition (ASR), Natural Language Processing (NLP), Advanced Dialog Management, Predictive Analytics, Machine Learning (ML).


How does conversation AI work?

It will start working once the AI application is notified of the inputs from users.

The Automated Speech Recognition (ASR) technology helps to listen to the spoken inputs, senses and transforms them into machine-readable format, text.

Then the AI application is required to determine what the input text means. Natural Language Understanding (NLU) aids in understanding the meaning of the words.

Then, it formulates the response based on its comprehension of the intent of the text through Dialog Management.

Dialog management manages the responses and converts them using Natural Language Generation (NLG) into a readable format.

The conversational chatbot, application will then deliver the response either in text or speech to text.

The components are responsible for enhancing and learning about the application over time. This is known as Reinforced Learning. It's where the application learns from its previous interactions in order to give a better response.

Conversational Artificial Intelligence: Key Components

Conversational artificial intelligence combines natural language processing (NLP) and machine learning. It uses key components to understand the context of what users say and interact with them most intuitively. Visit aisera.com for more information about Intelligent Conversational Assistant.

Machine Learning (ML), comprised of algorithms and features is a system that teaches how to better respond to users through analyzing the actions of human agents.

Natural Language Processing (NLP) It is a technique that allows users to "read" or interpret human language texts, an essential requirement for understanding natural sentence structure versus keywords "triggers".

Integrations This lets systems execute end–to-end actions via Application Programming Interfaces, (APIs) and other business tools. These features permit more autonomy in actions.